Independent care. Family-run since 1984.Engineer visits Monday–Thursday
Drainage & waste system repairs

Find the reason it won’t drain.

Blocked outlets, macerators and food-waste disposals.

One slow basin and several backing-up fixtures tell different stories. Describe what is affected, where water appears and whether the problem returns. We will help you direct the drainage enquiry.

Having trouble booking? Our team can help by phone or email.

Sinks & waste pipesSaniflo / maceratorsFood-waste disposals
Illustrative A Brassett engineer assessing a food-waste disposal and sink waste pipework
Family-run since 1984A familiar name in home repairs
Monday–Thursday visitsAppointments confirmed with you
Your area comes firstFull postcode & service checked
0800 037 4915Freephone · or book online
The right place to start

One outlet, several outlets, or outside?

You can give useful information without lifting a drain cover, entering a chamber or taking pipework apart.

Only one sink or basin

Say whether water drains slowly, stays in the bowl or returns after another fixture is used. Mention any gurgling and whether the issue started suddenly or developed gradually.

A toilet is backing up

Stop flushing if the level rises or water may overflow. Tell us whether other toilets or nearby basins are affected and whether the toilet connects to a macerator.

Several fixtures are affected

List the sinks, baths, showers and toilets involved. Describe any connection you have noticed, such as a bath gurgling when the toilet is used.

Water appears outside

Describe the location and whether it follows rain or use of a household fixture. Keep away from contaminated water and leave heavy covers and chambers undisturbed.

A macerator will not clear

Tell us the brand, model and fixtures connected to it. Stop using those fixtures if water is backing up. A continuously running motor and a silent unit are different symptoms to report.

The disposal unit or kitchen waste

Say whether the disposal unit runs and whether the sink itself drains. Include the make and model if known, and keep hands and tools out of the unit.

Tell us whether chemicals or other products have already been used. Avoid further use of overflowing fixtures, and do not open macerator or waste-disposal units.

A little more understanding

A recurring blockage needs a useful history.

When a problem returns, tell us how long the previous improvement lasted and what was done. Repeated slow draining, changes after heavy rain and water appearing at another fixture are details worth recording.

Let us know if a chemical drain cleaner has already been used, including the product name if available. Do not mix products or add more while waiting for advice. That information matters to anyone inspecting the pipework.

Some drainage enquiries involve private pipework; others may need to be directed to a water company, property manager or specialist service. Give the location and what you have observed so the next step and scope can be discussed before work is arranged.

Two specialist systems

Different units.
Different questions.

A pumped bathroom and a kitchen disposal each have their own model, connections and fault pattern. The right details help us plan an assessment.

Illustrative compact white toilet macerator in a bright bathroom

Saniflo & macerators

Humming, an alarm, constant running or no discharge? Tell us the model and which toilet, basin or shower connects to the unit. Stop using connected fixtures if water backs up.

Existing-unit repair and suitable replacement enquiries. Include safe access details.

Read the Saniflo repair guide
Illustrative A Brassett engineer beside an under-sink food-waste disposal

Food-waste disposal units

We need to understand whether the problem is the unit, its connection or the waste pipe after it. Give the make and model, and say whether the sink still drains.

InSinkErator, Tweeny, Maxmatic and other models: parts and scope are checked individually.

Explore waste disposal repairs
A useful start to your booking

Make a blockage brief.

Prepare my repair detailsArea → Brand → ApplianceOpenClose

Start with your area, then the brand and appliance or fitting. Add the symptom to create a short brief you can copy into your booking.

1 Area2 Brand3 Appliance
Not sure? Find your area in the directory.
If it is not visible, choose “Brand not known”.
Brand and model determine the repair scope.
Only read labels that are safely accessible.

This prepares your wording. Contact our team to request a visit; creating a brief does not book an appointment.

Your brief is prepared on this page. Nothing is sent when you build or copy it; an email draft remains yours to review and send. Only the details you choose to submit through booking or email are sent to us.

Your area comes first

Find your area.

Search towns & postcodesOpen the directory to find your areaOpenClose

Search by town, neighbourhood or postcode for appliance, plumbing, heating and drainage enquiries. Food-waste disposal enquiries are welcome from every area listed here. Choose a place to open its repair page, with your area ready before you choose the brand and appliance or fitting. We confirm your full postcode, repair scope and appointment availability before arranging a visit.

Browse by postcode group, or search for your area.
ALSt Albans & HarpendenBrowse areas
BNBrighton, Eastbourne & SussexBrowse areas
BRBromley & OrpingtonBrowse areas
CMChelmsford, Harlow & BrentwoodBrowse areas
CRCroydon & surrounding areasBrowse areas
CTCanterbury & coastal KentBrowse areas
DADartford & north KentBrowse areas
EEast LondonBrowse areas
ECCity & central LondonBrowse areas
ENEnfield & nearby townsBrowse areas
GUGuildford & Surrey villagesBrowse areas
HAHarrow, Pinner & StanmoreBrowse areas
HPHemel Hempstead & ChilternsBrowse areas
IGIlford, Woodford & LoughtonBrowse areas
KTKingston, Epsom & SurreyBrowse areas
MEMedway & MaidstoneBrowse areas
NNorth LondonBrowse areas
NWNorth-west LondonBrowse areas
POPortsmouth & West SussexBrowse areas
RGReading & BerkshireBrowse areas
RHRedhill, Crawley & HorshamBrowse areas
RMRomford & surrounding areasBrowse areas
SESouth-east LondonBrowse areas
SLSlough, Windsor & MaidenheadBrowse areas
SMSutton & nearby areasBrowse areas
SSSouthend, Basildon & south EssexBrowse areas
SWSouth-west LondonBrowse areas
TNTunbridge Wells & WealdenBrowse areas
TWTwickenham & west LondonBrowse areas
UBUxbridge, Hayes & SouthallBrowse areas
WWest LondonBrowse areas
WCBloomsbury & central LondonBrowse areas
WDWatford & nearby townsBrowse areas

A listed place is a starting point for an enquiry. It does not guarantee every address, appliance, fitting or appointment is available. Give us your full postcode when booking. Postcode districts are locality references, not precise service boundaries.

Place names: OS Open Names, October 2026, with existing A Brassett locality aliases. Contains OS data © Crown Copyright and database rights 2026. Contains Royal Mail data © Royal Mail copyright and database right 2026. Contains National Statistics data © Crown copyright and database right 2026.

What happens next

Follow the symptoms before choosing the next step

01

List the affected outlets

One basin, one toilet, several fixtures or water outside: tell us which pattern you can see.

02

Flag the practical details

Mention overflowing water, recurring trouble and any drain-cleaning products already used.

03

Direct the enquiry

Share your postcode and observations so the service scope and appropriate next step can be discussed.

Before you book

Your questions,
clearly answered.

Tell us what is affected, when it happens and whether any powered equipment is involved.

Speak to us: 0800 037 4915
Should I keep flushing a blocked toilet?

No. Stop flushing if the water level rises or the bowl could overflow. Tell us whether other fixtures are also affected when you call.

Can I use another drain cleaner?

Do not mix cleaning products. Tell us what has already been used and follow the product's safety instructions. Keep children and pets away from standing or contaminated water.

What if the same blockage keeps returning?

Give us the history: when it last happened, which fixtures were affected and what work was carried out. Repeated symptoms need assessment; they do not prove a particular cause on their own.

Is the problem in a Saniflo or disposal unit?

Mention the make and model and stop using it if water is backing up or leaking. These enquiries need the appliance details as well as the location of the drainage problem.

Do I need to lift an outside drain cover?

No. Describe what you can safely see from ground level. Do not enter a chamber or try to lift a heavy cover to make the enquiry.

A Brassett, at your fingertips

Let’s stay in touch.

Book a repair, talk to our team or find us on Google and social media. If we have helped you, we would love to hear about your experience.

Tell us what drains — and what does not.

Start with your postcode and the affected fixtures. Call 0800 037 4915 or send a booking enquiry online.

Book Online0800 037 4915Engineer visits Monday–Thursday
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