Terms and Conditions for Supply of Services ✔
These Terms and Conditions (“Terms”) apply to all repair, installation, and maintenance services provided by A Brassett Ltd (“we”, “us”, or “our”). By booking, confirming, or paying for a service, you agree to these Terms. These Terms comply with the Consumer Rights Act 2015, the Supply of Goods and Services Act 1982, and current UK Data Protection and GDPR 2024 regulations.
1. Formation of Contract
1.1 A binding contract is created once you confirm a booking via phone, email, or our online request form. Each confirmed order constitutes a separate legal contract.
1.2 These Terms supersede any other written or verbal communication. No changes will be valid unless agreed in writing by an authorised representative of A Brassett Ltd.
1.3 This contract is governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.
2. Our Responsibility
2.1 We guarantee all work will be performed with reasonable skill and care by qualified engineers, in line with manufacturer specifications and Gas Safe (226488) standards.
2.2 All parts supplied will be new or reconditioned to an equivalent standard and covered under the manufacturer’s warranty or our 6-month workmanship guarantee.
2.3 If unforeseen issues arise requiring additional parts or labour, we will provide a revised quotation for your approval before proceeding.
3. Your Responsibility
3.1 You must ensure safe, reasonable access to the appliance or work area and provide necessary utilities (electricity, gas, water) at the time of attendance.
3.2 You are responsible for the appliance’s removal or reinstallation unless otherwise agreed. We accept no liability for cosmetic or structural damage caused by necessary movement of appliances.
4. Type of Work Undertaken
We repair, service, and install domestic appliances including washing machines, washer-dryers, dishwashers, tumble dryers, ovens, hobs, cookers, refrigeration units, Saniflo macerators, and Insinkerator waste disposals. We also provide plumbing and heating services by Gas Safe-registered engineers. Commercial or industrial appliances are excluded.
5. Force Majeure
We are not liable for any delay or failure caused by events beyond our reasonable control, including but not limited to adverse weather, strikes, accidents, pandemics, or supply-chain disruption.
6. Guarantees
6.1 All repairs are guaranteed for 6 months for parts replaced and associated labour, unless stated otherwise. Damage due to misuse, accidental impact, infestation, flooding, or power surges is excluded.
6.2 Guarantees do not apply to commercial premises, communal laundries, or appliances used for business purposes.
6.3 We do not accept liability for indirect loss such as food spoilage, business interruption, or consequential damages.
7. Exclusions and Liability
7.1 Nothing in these Terms limits liability for death or personal injury caused by our negligence.
7.2 Except where prohibited by law, our total liability per claim shall not exceed £10,000.
7.3 Claims must be made in writing within 7 days of discovery, including full details and photographic evidence where relevant.
8. Complaints Procedure
We strive to provide excellent service. If you have any concern or complaint, please contact:
Customer Services – A Brassett Ltd
10 Addington Road, West Wickham BR4 9BS
info@abrassett.co.uk
Tel: 0800 037 4915 / 0208 462 6073
We will acknowledge receipt within 5 working days and aim to resolve all matters within 14.
9. Payments
9.1 Payment is due on completion unless otherwise agreed. Accepted methods: debit/credit card or approved account invoice.
9.2 The standard call-out or labour fee excludes the cost of replacement parts unless explicitly stated.
9.3 Unpaid balances may incur interest and recovery costs under the Late Payment of Commercial Debts Act 1998.
10. Gas Safe Work
All gas installations and repairs are carried out by our Gas Safe Registered engineers (No. 226488). We do not undertake LPG systems.
11. Booking and Cancellation
11.1 Appointments may be rescheduled or cancelled with a minimum of 24 hours’ notice during office hours (Mon–Fri 9:00 – 16:45). Missed appointments are chargeable in full.
11.2 You have a 14-day cooling-off period under the Consumer Contracts Regulations 2013, unless the work has already commenced at your request.
12. Privacy Policy & Data Protection
A Brassett Ltd complies with the UK Data Protection Act 2018 and UK GDPR (2024 Revision). Personal data is collected solely for the fulfilment of services and will not be sold or disclosed without consent. You may request a copy or deletion of your data at any time by contacting info@abrassett.co.uk.
Company Registration Number: 407 8875 17 | Gas Safe ID: 226488
Address: 10 Addington Road, West Wickham BR4 9BS | Established: 1984