Find your Hotpoint product reference.
Read the actual appliance label, not just a retail range name.
Work, charges, access and appointment availability confirmed before attendance.
Original illustrative scene · Not an exact manufacturer model or a completed-job photograph.
Keep the complete reference.
Please send the model, serial and all product/service references, including a12NC code if printed.
Label conventions vary by platform and age; include every printed reference rather than guessing one.
Look only where safe.
A new packaged appliance may have an external product label or supplied documentation. An installed appliance may have an accessible label around an opening; locations vary. Do not move a connected machine, remove covers or force a door to locate it.
The label identifies the product. It does not establish that an old furniture door, hose, stacking kit or drain arrangement can be reused.
Back to Hotpoint guidancePrepare a clear first message.
Keep the full model, postcode, appliance type and access details together. This helper prepares notes on your device; it does not send a request or reserve attendance.
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