Start with the actual De Dietrich rating label, then describe the symptom and how the appliance is fitted.
Work, charges, access and appointment availability confirmed before attendance.
Original illustrative scene · Not an exact manufacturer model or a completed-job photograph.
A short A Brassett washing-machine introduction, with moving illustrative footage and spoken guidance.
10-second company illustration. It is not an exact brand/model repair demonstration or evidence of a completed customer job.
For De Dietrich, send the full model reference, product/service number where shown and serial number.
Badge names can cover different generations and suppliers. Send the actual rating label; do not infer parts compatibility from the brand alone.
Tell us the actual installation. A brand guide does not imply that every brand supplies both concealed integrated and freestanding washing machines.
The exact De Dietrich product reference and installation are checked before offering a visit. This page is independent enquiry guidance, not a manufacturer manual or approved-service claim.
Tell us when the water first appears: filling, washing, rinsing, draining or while the machine is idle. Note whether it is clear, soapy or coming from an obvious hose connection.
Door seals, drawer overflow, hoses and internal components are different possibilities. Water can travel under a machine, so the puddle location is not a certain source.
Stop using a leaking appliance. If safe, isolate the water supply and disconnect power without touching wet electrical equipment; otherwise keep clear and seek help.
Full guidance for this symptomOur identification guidance is original A Brassett content. It does not reproduce manuals, confirm a replacement part or turn a model code into a remote diagnosis.
Model-label preparationA clear symptom and an exact model are more useful than a guessed replacement part. Prepare your notes here, then add them to the secure booking request.