Possible explanations
Door seals, drawer overflow, hoses and internal components are different possibilities. Water can travel under a machine, so the puddle location is not a certain source.
A little clarity. A better next step.
A leak around the machine.
Tell us when the water first appears: filling, washing, rinsing, draining or while the machine is idle. Note whether it is clear, soapy or coming from an obvious hose connection.
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Clear repair enquiriesSymptoms first. No guessed diagnosis.
A clearer next step
A clear next step for your washing machine.
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10-second company illustration. It is not an exact brand/model repair demonstration or evidence of a completed customer job.
What this symptom can tell us.
The most useful detail
When does the leak start, and where is the first visible water?
Safe next steps.
Stop using a leaking appliance. If safe, isolate the water supply and disconnect power without touching wet electrical equipment; otherwise keep clear and seek help.
Stop and make it safe. Do not keep using a machine that leaks onto electrics, smells of burning, trips the supply or moves violently. Do not force a locked door, remove covers or bypass safety devices. Tell us about these symptoms when you contact the team.
Identify the model before interpreting a code.
Codes, procedures and safe release methods vary by platform and product variant. Send the full label and a photograph of the display. Do not apply instructions for a similar-looking machine.
Our model-label guideTell us what your machine is doing.
A clear symptom and an exact model are more useful than a guessed replacement part. Prepare your notes here, then add them to the secure booking request.
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