Possible explanations
Combined machines often have a different maximum drying load from washing load. Airflow, temperature sensing, water-dependent condensing on applicable models or an internal fault need model-specific assessment.
A little clarity. A better next step.
A washer-dryer that washes but will not dry.
Confirm that this is one combined washer-dryer, not a separate tumble dryer. Note the drying programme, load size and whether it ends with warm, damp or cold laundry.
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A clearer next step
A clear next step for your washing machine.
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What this symptom can tell us.
The most useful detail
Does washing complete normally, and what happens during drying?
Safe next steps.
Do not remove covers or block ventilation. Report any burning smell, overheating or electrical trip and stop using the appliance if these occur.
Stop and make it safe. Do not keep using a machine that leaks onto electrics, smells of burning, trips the supply or moves violently. Do not force a locked door, remove covers or bypass safety devices. Tell us about these symptoms when you contact the team.
Identify the model before interpreting a code.
Codes, procedures and safe release methods vary by platform and product variant. Send the full label and a photograph of the display. Do not apply instructions for a similar-looking machine.
Our model-label guideTell us what your machine is doing.
A clear symptom and an exact model are more useful than a guessed replacement part. Prepare your notes here, then add them to the secure booking request.
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