Possible explanations
Retained water, temperature, programme status or a lock/control fault may prevent release. A delay after a hot cycle is different from an ongoing fault.
A little clarity. A better next step.
The door stays locked.
Note the programme state, any water in the drum and the time since the cycle stopped. Some models retain the lock until safe conditions are met.
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What this symptom can tell us.
The most useful detail
Is there water inside, and has the cycle actually ended?
Safe next steps.
Do not pull hard on the handle, pry the door or attempt a universal emergency-release procedure. The correct procedure depends on the model and water level.
Stop and make it safe. Do not keep using a machine that leaks onto electrics, smells of burning, trips the supply or moves violently. Do not force a locked door, remove covers or bypass safety devices. Tell us about these symptoms when you contact the team.
Identify the model before interpreting a code.
Codes, procedures and safe release methods vary by platform and product variant. Send the full label and a photograph of the display. Do not apply instructions for a similar-looking machine.
Our model-label guideTell us what your machine is doing.
A clear symptom and an exact model are more useful than a guessed replacement part. Prepare your notes here, then add them to the secure booking request.
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