Independent kitchen & laundry service
Independent repairs for the appliances your home relies on. Indesit and Hotpoint enquiries, with model-specific support for Ariston and Hotpoint-Ariston. Family-run since 1984.
Visits are confirmed by full postcode, appliance, fault and safe access.
Illustrative promotional engineer photograph; not a photograph of a customer job.
Appliance symptom focus · TW20 · Egham
A machine may keep the door locked because water remains, the cycle has not ended or the lock has failed. Tell us which lights remain on and whether the handle feels damaged. Allow the normal release time stated in the model manual. Do not force the door, pull a cable or use an improvised release on a full drum.
For TW20 · Egham, start with the appliance that has stopped working and explain what happened on its last use. We assess Indesit, Hotpoint, Ariston and Hotpoint-Ariston enquiries against the complete model, access and requested work. Include your full property postcode within TW20, any displayed warning and whether a kitchen door or plinth restricts access. The team will confirm the visit arrangements and charges; an online request is the first step, rather than an appointment confirmation.
Repair questions · TW20 · Egham
These are symptom discussions to prepare for an assessment, rather than claims about jobs carried out in this area.
A machine may keep the door locked because water remains, the cycle has not ended or the lock has failed. Tell us which lights remain on and whether the handle feels damaged. Allow the normal release time stated in the model manual. Do not force the door, pull a cable or use an improvised release on a full drum.
Tell us whether filling continued after the normal stop control was used. Inlet and control faults require safe investigation. Do not remove a hose or open the cabinet. If an ordinary accessible supply tap can safely be closed, follow the model manual and report that action; otherwise request appropriate assistance with the leak.
Describe whether water remains after use and whether the smell comes from the drum, dispenser or drain area. Normal user cleaning depends on the exact model. Do not run a cleaning cycle if there is leakage, an electrical warning or severe noise. Persistent standing water should be treated as a separate drainage enquiry.
Kitchen & laundry
Find the guide for your appliance. Each explains the symptoms to record, the access details to send and the service limits to check before booking.
Freestanding and integrated washing machines, plus combined washer dryers. Mention furniture doors, stacking and restricted access.
Explore laundry repairs
Full-size and slimline dishwashers, including freestanding, semi-integrated and fully integrated models.
Explore dishwasher repairs
Built-in electric ovens, double ovens, freestanding electric cookers and electric hobs. Suitable electrical functions on dual-fuel models are assessed individually.
Explore cooking repairs
Vented, condenser and suitable heat-pump tumble dryers, including freestanding and appropriate integrated models.
Explore dryer repairs
Suitable standard fridges, freezers and fridge-freezers, including integrated models. American-style units and sealed-system work are excluded.
Explore fridge & freezer repairsThe name on your appliance matters
Indesit, Hotpoint, Ariston and Hotpoint-Ariston enquiries share one booking route. Parts, error codes and service procedures still need to match the actual model.
Laundry and kitchen-appliance enquiries start with the complete model and the stage at which the fault occurs. We assess suitable existing Indesit appliances, including integrated models, and confirm the requested work before arranging a visit.
From a dishwasher that will not empty to an oven with a failed cooking function, describe the appliance and symptom together. The full Hotpoint model and serial information help identify the right assessment and any suitable parts.
Still using an older Ariston kitchen appliance? Send its rating-label details and tell us what changed. Age, condition, access and parts availability guide the repair decision; the brand badge alone does not identify a replacement component.
If the label says Hotpoint-Ariston, use that exact name in your enquiry. Combined branding does not make every Hotpoint or Indesit component compatible. A clear model-label photograph helps us check the particular appliance.
A Brassett Ltd provides an independent service. Brand names identify appliances and do not imply manufacturer appointment or affiliation. This is kitchen and laundry appliance support; Ariston heating and water-heating products are outside this service.
Repair guide
Choose the brand, appliance and closest symptom. Add the complete warning code if one is shown. These notes help you describe a fault; the repair decision follows assessment.
Only ordinary controls and user-maintenance steps in the exact model manual should be checked at home. Do not remove covers or bypass a safety device.
Record what happened on the last use, rather than repeatedly running an appliance that leaks, overheats or trips the supply.
Leaks near electrics, a burning smell, repeated electrical trips or severe mechanical noise need safe assessment. Do not keep resetting protection or trying alternative modes. A suspected gas escape requires the appropriate emergency service.
The written guidance remains available below, even without the interactive selector.
A machine may keep the door locked because water remains, the cycle has not ended or the lock has failed. Tell us which lights remain on and whether the handle feels damaged. Allow the normal release time stated in the model manual. Do not force the door, pull a cable or use an improvised release on a full drum.
Tell us whether filling continued after the normal stop control was used. Inlet and control faults require safe investigation. Do not remove a hose or open the cabinet. If an ordinary accessible supply tap can safely be closed, follow the model manual and report that action; otherwise request appropriate assistance with the leak.
Describe whether water remains after use and whether the smell comes from the drum, dispenser or drain area. Normal user cleaning depends on the exact model. Do not run a cleaning cycle if there is leakage, an electrical warning or severe noise. Persistent standing water should be treated as a separate drainage enquiry.
Before the visit
Prepare information that is safely accessible. You do not need to dismantle or disconnect an appliance to request a repair.
Send the brand, complete model and serial number, plus a service number if shown. A clear label photograph helps distinguish similar-looking machines. Leave covers and fitted appliances in place.
Say what worked, what failed and which warning appeared. Include the programme or function selected. For a combined washer dryer, describe washing and drying separately.
Give the full property postcode, fitted-access details and any parking or entry arrangements. The team checks the request, explains charges and confirms a Monday–Thursday visit where available.
A Brassett Ltd · established 1984
Ask about the visit charge, what the assessment covers and how any further work is agreed. The model, condition and suitable parts guide the next step, including when replacement is more practical.
Monday–Thursday, subject to booking confirmation. Promotional images and video are illustrative engineer scenes.
Your address. The right enquiry.
Search by town, postcode or appliance and open the matching guide. Full-postcode coverage and appointment availability are checked with the booking team.
Use the map as a locality overview. It does not mark a separate branch office or an engineer’s live position.
Load the Google map when you are ready. This connects your browser to Google.
Browse the sections below or search for your page.
What the enquiry covers
We consider breakdowns on suitable freestanding, integrated and built-in kitchen and laundry appliances. Model, fitted access, condition and parts availability determine the work that can be offered.
Appropriate replacements concern existing appliances. New installations are outside this service. A listed town or postcode is an enquiry route, with the actual request confirmed before a visit.
Check the scope first
We exclude American-style fridge-freezers, compressor replacement, re-gassing and refrigerant-leak repairs. Heat-pump refrigerant-circuit work is also excluded. Cooking enquiries exclude gas leaks, supply, burner and ignition work. Boilers and water heaters need a separate service.
White-goods coverage excludes Devon, Cornwall, Dorset, Oxfordshire and Wiltshire. Send your full postcode so coverage and the work can be checked together.
Before you book
Use Book Online or call 0800 037 4915 with your full postcode, model and symptom. We check the service requested, fitted access and visit availability before confirming arrangements.
We take suitable breakdown enquiries for Indesit, Hotpoint, Ariston and Hotpoint-Ariston domestic kitchen and laundry appliances. A Brassett Ltd is an independent service. The model, requested work and available parts determine whether a visit is appropriate.
Possibly. We first need the full model, the symptom and any access restrictions. We consider condition and suitable parts before recommending further work. An old badge is neither a reason to discard the appliance automatically nor a guarantee that repair will be possible.
Suitable fitted models can be assessed. Tell us about the furniture door, plinth, stacking and access, and send photographs where helpful. Do not remove a heavy appliance or disconnect it simply to prepare your enquiry.
Our engineer visits run Monday to Thursday. The booking team confirms availability for the full property postcode, the requested work and a visit window. Submitting an online request does not by itself confirm an appointment.
Ask the booking team to explain the visit charge and what it covers. Diagnosis may identify further work or parts; those costs should be discussed before proceeding. This page does not quote an unverified fixed repair price.
No compatibility should be assumed. Codes and component specifications can differ between appliance types and model generations. Copy the complete code and provide the model and serial details so the correct information can be checked.
Gas leaks, supply faults, burner and ignition repairs are excluded. Refrigeration exclusions include American-style fridge-freezers, compressor replacement, re-gassing and refrigerant-leak work. State the fuel type or fridge model before booking.
This service covers breakdown repairs and appropriate replacements of existing appliances. It does not offer new installations. Explain what is already fitted and what work you need so the request can be checked.
Use Book Online or call 0800 037 4915. Have the brand, complete model, symptom and full postcode ready. Include an error-code photograph and fitted-access details where relevant; the team will confirm the next arrangements.
No. This directory is for kitchen and laundry appliances. Heating and hot-water products need the appropriate separate service.
Take the next step
Your brand, model, symptom and full postcode are the starting point.
