Possible explanations
Generic error-code lists can confuse different manufacturers and generations. Even familiar codes are not a confirmed diagnosis without the exact product.
Take a clear photograph of all displayed characters or a short clip of the flashing pattern. Pair it with the full model label.
Work, charges, access and appointment availability confirmed before attendance.

Original illustrative scene · Not an exact manufacturer model or a completed-job photograph.
Generic error-code lists can confuse different manufacturers and generations. Even familiar codes are not a confirmed diagnosis without the exact product.
What is the exact code and complete model/product reference?
Do not repeatedly reset it to remove a message. Keep a record of when it appeared and what the machine was doing.
A similar display or a familiar-looking front is not enough to use another product’s instructions. Send the actual label and message so the team can assess the enquiry.
Own model-label guideSend an observation, not a guessed replacement part. Prepare the model, symptoms and access details, then add them to your booking request.