Possible explanations
A supply restriction, inlet protection, water-level detection or an internal component may interrupt filling. The same symbol can have different meanings across products.
Note whether the machine first drains, whether a tap symbol or message appears, and whether the selected programme then pauses.
Work, charges, access and appointment availability confirmed before attendance.

Original illustrative scene · Not an exact manufacturer model or a completed-job photograph.
A supply restriction, inlet protection, water-level detection or an internal component may interrupt filling. The same symbol can have different meanings across products.
Does it drain first, and what exact message is displayed?
Do not disturb fixed plumbing, open an inlet device or tip the appliance. If there is a leak or electrical symptom, stop using it.
A similar display or a familiar-looking front is not enough to use another product’s instructions. Send the actual label and message so the team can assess the enquiry.
Own model-label guideSend an observation, not a guessed replacement part. Prepare the model, symptoms and access details, then add them to your booking request.