Possible explanations
Loading, blocked spray movement, dispenser problems, circulation and heating faults can all affect cleaning. Dirty dishes alone do not identify a failed pump.
Tell us which items are affected, the programme, detergent used and whether there is visible residue on both upper and lower loads.
Work, charges, access and appointment availability confirmed before attendance.

Original illustrative scene · Not an exact manufacturer model or a completed-job photograph.
Loading, blocked spray movement, dispenser problems, circulation and heating faults can all affect cleaning. Dirty dishes alone do not identify a failed pump.
Is the poor result confined to one rack or the whole load?
Only inspect ordinary user-accessible items as described in your model instructions. Do not remove panels or reach into hidden mechanisms.
A similar display or a familiar-looking front is not enough to use another product’s instructions. Send the actual label and message so the team can assess the enquiry.
Own model-label guideSend an observation, not a guessed replacement part. Prepare the model, symptoms and access details, then add them to your booking request.