Possible explanations
Delay-start, programme selection, latching, power supply or an internal fault may be involved. A lit display does not prove all functions are available.
Describe the display, selected programme and the result of pressing Start. Mention whether the door closes normally or appears obstructed.
Work, charges, access and appointment availability confirmed before attendance.

Original illustrative scene · Not an exact manufacturer model or a completed-job photograph.
Delay-start, programme selection, latching, power supply or an internal fault may be involved. A lit display does not prove all functions are available.
Is the display lit and does the door close without force?
Use only normal user controls. Do not force the latch, bridge a door switch or remove a control panel.
A similar display or a familiar-looking front is not enough to use another product’s instructions. Send the actual label and message so the team can assess the enquiry.
Own model-label guideSend an observation, not a guessed replacement part. Prepare the model, symptoms and access details, then add them to your booking request.